Shawn Warren joined Ai Squared in June, 1996 as a Developer. Shawn received his Bachelor of Science in Mathematics from Johnson State College, and attended two years of graduate studies in Applied Math at the University of Vermont in Burlington. Prior to his position with Ai Squared Shawn worked as an electrician. Before this, he worked as a nuclear power plant Mechanical Operator for the US Navy.
As Director of Product Support Shawn’s responsibilities include managing the Technical Support group (3 employees), managing the Quality Assurance group (2 employees), prioritization of bugs with the Director of Development, TestTrack (issue tracking) database administration, interfacing with key customers on high priority support issues, release criteria documentation and communications, and directing periodic tier tests. Shawn’s achievements with Ai Squared include the magnified and self-voicing ZoomText setup program, developing release engineering processes, and starting the QA department.
Shawn is married with 2 children in elementary school. He is a church deacon and holds a CTM certification as Competent Toastmaster.