Updates

Here is a list of Ai Squared products that can be updated. If you are a registered user, you may download the latest update for your product. For a complete list of changes in the selected update, click the corresponding “Read More” button.

Note: These update files should be executed from your local hard-drive only. Although it is ok to store the file on a CD-R, attempting to execute the file from a CD-R may result in an incomplete update and subsequent problems when running ZoomText.

Tutorial

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris in odio. Praesent sem. Donec nibh. Nunc enim sapien, rhoncus sit amet, porta ac, pulvinar convallis, nibh. Aliquam nunc mi, vestibulum quis, vestibulum sed, bibendum vel, turpis. Sed a tortor euismod arcu dictum tincidunt. Vestibulum sed enim. Maecenas tristique. Sed ac odio. Aliquam vestibulum venenatis diam. Nunc blandit consectetur orci. Cras velit mauris, gravida at, convallis ac, placerat eget, metus. Sed consequat. Donec augue. Donec tellus diam, aliquam quis, volutpat vel, ultrices ac, libero.

Phasellus viverra placerat enim. Donec pharetra. Fusce vel nisi adipiscing urna mollis vulputate. Duis at neque. Integer non leo. Duis tempus magna ut nisi. In varius mollis justo. Aenean ac elit. Nulla dictum pede at augue. Morbi odio eros, laoreet eu, bibendum non, sagittis ut, elit.

Transferring your ZoomText License

Should you want to move your ZoomText software to a new computer, or need to reformat the hard drive on your current computer, it is important that you first transfer your software license back to the ZoomText activation server. This preserves your license so that it may be used to activate your new installation of ZoomText.

To transfer your ZoomText software license, go to the ZoomText menu bar and select Help then choose Transfer Software License… This action will launch the ZoomText Activation Wizard and guide you through the transfer process. This process will deactivate ZoomText on your current computer so that it can be reactivated on the new computer.

Training and Consulting

Our next ZoomText Training is planned to coincide with CSUN 2009, which is running from March 16th to the 21st in Los Angeles. Please email us if you are interested in more information at .

Also, send us an email if you would like to set up a training near you!

Terms & Policies

In order to qualify for a ZoomText Enhanced Support Plan (ESP):

The ZoomText product must be registered with Ai Squared.
If the ESP is being purchased for a site or district license, the owner must purchase ESP coverage for the total number of users in the license.
If you own a Magnifier product and an ESP, and you upgrade to a Magnifier/Reader product, you must also upgrade to a Magnifier/Reader ESP.

Support

Ways to use support…

Knowledge Base
Search the Ai Squared Knowledge Base using topics and keywords. It is regularly updated to ensure that you have access to the very latest information.

Activation
Get help activating your copy of ZoomText.

Forums
Ai Squared forums allow you to interact with Ai Squared employees and your peers in order to share knowledge and news about Ai Squared products.

Enhanced Support Plan (ESP)
Find out about our premier support plan or submit a support request. Or, we have our Software Maintenance Agreement (SMA) for our international customers.

Updates
Download the latest updates to your Ai Squared product.

Documentation
Download product documentation in Microsoft Word and PDF formats.

Training & Consulting
Find out about training & consultation opportunities we’re offering or contact us if you’re interested in setting up a session.

SMA: Staying up-to-date couldn’t be easier!

With a ZoomText Software Maintenance Agreement (SMA), you automatically receive two paid upgrades, delivered right to your door!

Note: The ZoomText SMA is only available to customers outside the U.S. and Canada. Customers within the U.S. and Canada may purchase a ZoomText Enhanced Support Plan (ESP).

Benefits of the ZoomText SMA

Automatically receive the next two paid upgrades
Save money versus buying individual upgrades
Always have the latest features and technical updates
It’s simple, convenient, and truly saves you time and money!

To order, contact Ai Squared or your authorized Ai Squared reseller.

SMA for ZoomText Magnifier Pricing
Single-User License $199

Multi-User License First 5 Users Each Additional 5 Users
Network license $799 $199
District license $799 $399

SMA for ZoomText Magnifier/Reader Pricing
Single-User License $249

Multi-User License First 5 Users Each Additional 5 Users
Network license $999 $249
District license $999 $499
Terms and Policies

In order to qualify for a ZoomText SMA:

Your ZoomText product must be registered with Ai Squared.
Site and District licensees must purchase SMA coverage for the total number users in their site or district license.
If you own a Magnifier product and an SMA, and you upgrade to a Magnifier/Reader product, you must also upgrade to a Magnifier/Reader SMA.

Register your product

Thanks for choosing to register your product. This will make the upgrade process easier in the future. Fill out this simple form and you’re all set!

Pricing

Single-User Pricing

ESP for ZoomText Magnifier
Purchased with new product $149
Purchased separately $199

ESP for ZoomText Magnifier/Reader
Purchased with new product $199
Purchased separately $249

Network and Multi-User Pricing

Purchased separately
Magnifier/Reader Starter Pack $999
Magnifier/Reader Add-On Pack $249

District ESP

ESP for ZoomText Magnifier
Purchased with new product
Magnifier Starter Pack $599
Magnifier Add-On Pack $400

Purchased separately
Magnifier Starter Pack $799
Magnifier Add-On Pack $530

ESP for ZoomText Magnifier/Reader
Purchased with new product
Magnifier/Reader Starter Pack $799
Magnifier/Reader Add-On Pack $530

Purchased separately
Magnifier/Reader Starter Pack $999
Magnifier/Reader Add-On Pack $660

Single-User Network ESP

ESP for ZoomText Magnifier
Purchased with new product $199
Purchased separately $249

ESP for ZoomText Magnifier/Reader
Purchased with new product $249
Purchased separately $299

Overview

With our ZoomText Enhanced Support Plan (ESP) you’ll save money on ZoomText upgrades and receive free priority technical support from Ai Squared. Here’s what’s included in the plan…

The next two ZoomText upgrades (save up to $100)
A dedicated toll-free phone number for ESP users only
Premium technical support (phone and email)
Remote support using state of the art technology from WebEx

Buy an ESP with ZoomText and save $50!

Single-User ESP Pricing

ESP for ZoomText Magnifier
Purchased with new product $149
Purchased separately $199

ESP for ZoomText Magnifier/Reader
Purchased with new product $199
Purchased separately $249

The ZoomText Enhanced Support Plan is available to U.S. and Canadian customers only. Customers outside the U.S. and Canada may purchase a ZoomText Software Maintenance Agreement (SMA).

How to Identify your Video Card

Right-click on an empty area of the desktop.Choose Properties.
Select the Settings tab.
A description of the video card appears beneath the picture of the Monitor.

(Hint: the format is Monitor___ on ___Video Card)

Close Window

How to Identify the Exact Version of ZoomText

On the ZoomText user interface, select Help
Click on About ZoomText.
The ZoomText version is displayed in the Version box.

Close Window

How to Activate

To activate ZoomText 9.1 you will need your ZoomText 9.1 serial number, provided with your purchased copy. If you upgraded to ZoomText 9.1, you will also need the serial number from your previous version of ZoomText (version 9.0 or earlier), unless your previous version is already installed on your system, in which case that will fill in automatically for you.

Where to find your ZoomText serial number

On the ZoomText CD sleeve
On the product registration card
On the top of the ZoomText product box
On the back of the ZoomText User’s Guide

Note: If you purchased ZoomText 9.1 from Ai Squared’s online store, your product serial number will be included in your purchase confirmation email.

The Activation Process

During the 60-day trial period, each time you start ZoomText the Activation Wizard appears. The wizard presents the following options for you to choose from:

Option 1: I have a serial number and want to activate ZoomText

Choose this option if you have already purchased or been provided with a ZoomText product and you’re ready to activate the software. The wizard will guide you through the activation process.

Option 2: I want to purchase ZoomText

Choose this option if you are ready to purchase a ZoomText product. The wizard will display information on how to purchase ZoomText.

Option 3: I want to try ZoomText

Choose this option if you want to run ZoomText in trial mode. Trial mode allows you to use ZoomText for up to 60 days. When the 60-day trial period expires, you must activate ZoomText to continue using it.

When you choose to activate ZoomText you are prompted to enter your product serial number. Once you have entered your serial number, the manner in which activation is completed depends on whether or not you have an Internet connection.

If you are connected to the Internet your serial number and system code are automatically passed to the Ai Squared activation server for validation. An activation code is then passed back to your computer, activating your ZoomText license. This process takes just a few seconds to complete.
If you are not connected to the Internet the wizard displays your serial number and system code, along with instructions on how to manually obtain an activation code. An activation code can be obtained from Ai Squared’s activation website (using another computer that is connected to the Internet), or by contacting Ai Squared’s Product Support department.

Telephone activation support is available Monday through Friday, 9am to 5pm Eastern Time.

In North America, call toll-free (866) 331-1233
Outside North America, call (802) 362-5393

Activating a Magnifier/Reader installation with a Magnifier serial number

If you have installed the ZoomText Magnifier/Reader software and then activate ZoomText using a Magnifier serial number, the software will convert to a ZoomText Magnifier product – i.e. all screen reading features will be disabled. To regain the use of the screen reading features, you must purchase a Magnifier/Reader serial number and reactivate ZoomText.

Activating ZoomText on more than one computer

With single-user versions of ZoomText, you can install and activate ZoomText on up to three computers (in accordance with the ZoomText Software License Agreement). Multiple activations are provided to accommodate individuals that use more than one computer, such as a home computer, a work computer and a laptop computer. While ZoomText may be installed on up to three computers, use of the collective installations is restricted to one user at any given time.

Note: Multi-user standalone versions of ZoomText provide one activation per licensed user.

Frequently Asked Questions

What is product activation?

Product activation is an anti-piracy technology designed to verify that ZoomText has been legitimately licensed.

How does product activation work?

The activation process verifies that the serial number is legitimate and has not been activated on more computers than allowed by the ZoomText Software License Agreement.

What happens if I don’t activate my product?

If you don’t activate your product by the 60th day (after installation), ZoomText will stop working until you activate it.

What if my product activation fails?

Product activation will only fail under exceptional circumstances. In most cases, you can reactivate ZoomText as quickly and easily as the original activation. If your attempt to reactivate fails, contact Ai Squared Product Support for help.

What if I need to reformat or upgrade my computer?

If you need to reformat your hard drive or upgrade your Windows operating system, you should first transfer your ZoomText software license back to the ZoomText activation server.

Note: You do not need to transfer your ZoomText license when installing Windows service packs and hot fixes.

What if I want to move my ZoomText software to another computer?

Should you want to move your ZoomText software to a new computer, it is important that you first transfer your software license back to the ZoomText activation server. This preserves your software license so that it may be used to activate your new installation of ZoomText.

ESP Support Request

Use this form to request assistance from the Ai Squared Product Support Group.

You must be a holder of a valid ZoomText ESP number to use this form.

Documentation

ZoomText and ZoomWare product documentation is available in Microsoft Word and PDF formats.

In order to read PDF files, you need to have Adobe Reader installed on your system. This software is available free from the Adobe website. Click the icon below to download a free copy. Once Adobe Reader is installed on your computer, clicking on a link to a PDF file will open the file, which you can then view and/or print.

Contact Support

Look for the answer to your question in the Knowledge Base

Read the FAQ’s

If you still can’t find the information you need please fill out the form below—we’ll get back to you as soon as we can.

Activation

ZoomText contains product activation technology designed to eliminate unauthorized use of ZoomText, without imposing a burden on legitimate users. Product activation is a simple, straightforward and anonymous process that takes just a few seconds to complete when performed over the Internet.

After you install ZoomText you have up to 60 days to activate the software. Until you do, ZoomText will run as a trial. You can activate immediately or anytime during the 60-day trial period. All features are available during the trial period, so you have full use of the software. When the trial period expires you must activate ZoomText to continue using it.